Refunds & Returns

If you change your mind, that's okay! We’ve created our 14-day no-questions-asked return policy for this very reason.

Because we are so confident that you will LOVE and BENEFIT from MY PA, we offer a 14-day no-questions-asked return policy, except on sale items. 

If you change your mind, that's okay! We’ve created our 14-day no-questions-asked return policy for this very reason.

If, for some reason, MY PA is not what you hoped it would be, simply email mypaplanner@gmail.com within 14 days of receiving your order to let us know you'll be returning the item.  For US items we will create a return label and deduct the cost of outbound shipping 12 USD and the shipping 12 USD from your order.

For outside USA We will then give you the return address! It will be your responsibility to return the item to us and once we receive the item back in 'pristine' condition, we will happily refund your money minus the outbound shipping fee.

In the UK, we will provide return address details or a label if preferred. In the UK this is £5.50

PLEASE DO NOT RETURN TO SENDER. In a case where an order is returned to the sender, there will be a deduction of at least 12 USD.

Overseas Shipping

We ship a maximum 24 hours from the time of shipment. MY PA is not can not guarantee postage time outside the UK and USA and refunds can not be processed while items are in transit.

Digital Downloads.
Because of the nature of the products we sell, i.e. digital downloads, we do not issue refunds or allow exchanges for any reason. This refund policy is consistent with the standard followed by most other sellers of digital downloads. Digital products can not be returned and as soon as the product is downloaded, the service is deemed as used.

Much success,
MY PA Planner